Frequently Asked Questions

Is it necessary to set up an account to place an order?

Sifona offer you two means for placing an Order, either by Registering with us or using a Guest Account to Checkout. Creating an Account on Sifona will provide you following benefits;

  1. Manage your account details.
  2. Track your Order Status.
  3. Review Past Purchases.
  4. Save your Shipping Details for further purchase enabling you a faster Shopping Experience.
  5. Stay updated with Sifona’s Special Promotions & Discounts.

How to place an order?

Just navigate our Website as Registered User or Guest Account. Select your desired product involving specific size & quantity if required, and then Press “Add to Cart”. A new link of Shopping Cart will be opened where you can continue shopping by updating your Cart or you may Checkout to place your Order. On checkout Page, you will be required to fill the Form with your Valid Data for Personal & Shipping Information, and then you will be required to select the Payment Option as per your ease, Place an order to book your Desired Product/s. Just review your order before placing your Order.

What kind of payment methods do you accept?

Sifona offer you Secure & Multiple Payment Options in order to provide you ease while shopping Online;

  1. Cash on Delivery.
  2. Bank Transfer
  3. Visa/Master Debit Card
  4. Easy Paisa

It is to be mentioned that we provide you secure payment services that allow you to make the payments via your credit and debit cards. All your details and your data will be securely transmitted from end-to-end via SSL encryption.

What are the Shipping Charges?

Sifona offers its Customer free shipping in Pakistan Nationwide. International Shipping will be charged additionally as per Logistic Charges charged by Courier Company.

How do I know Sifona has received my order?

After placing your Order on Sifona’s Website, you will receive an acknowledgement Email from us as confirmation of receiving your Order. Later you shall receive a Call from our Customer Representative on the Number that shall be provided by you during placing your Order inorder to confirm your Order again and also to communicate the Cost & Delivery period of your desired Order.

How can I Track my Order?

To track your order, you will be required to sign in to your account and visit the Account Dashboard (if you registered with us), or contact our Customer Support centre, with your Order ID.

How long will it take for my order to be delivered?

Delivery generally takes 2-3 working days to be delivered at your door step. Please note that dispatches are not made over the weekend or on gazette holidays.

What if an incorrect/incomplete order is delivered to me?

We examine all measures to ensure effective & efficient services that shall be provided to you. However, in case an item is missing or incorrectly delivered, you can coordinate with our Customer Support Department inorder to rectify the error.

What happens if I receive a damaged product/item?

In case, if you receive damaged product you can contact our Customer Support Department, via Email or Telephone (Details are mentioned on our Website – Contact Us). We ensure to provide you quality Product & Service. Kindly note: after 7 Days of receiving your Order no request/Complain will be entertained.

What is the procedure for cancelling an order?

To cancel your Order, send your cancellation request via your Account Dashboard or Contact our Customer Support Department via Call or Email regarding cancellation of that concerned product.

How do I know if an item is in stock?

We are continuously monitoring our Website to keep it updated so that the available item are listed and sold out item will be listed as SOLD OUT. For any query/request feel free to call our Customer Support Department.

What is Stitching Service?

Stitching Service is an additional charged service that is provided by Sifona to ease our Customer by providing them with Stitched Suits as per the Design Shown in Website with the accurate Size as per Size Chart or Customer fit.

My size is not available in your Size Chart, what should I do now?

Apart from standard sizes mentioned in Size Chart, we also provide you an option of Custom Fit where you can provide us with your specific Size in order to stitch the Dress as per your requirements.

How do I know what size will fit me?

Please refer to the Size Chart mentioned in each Product Page. For further help, please contact our Customer Support Department.

What are cookies and how do they affect me?

A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies in this website (small text files with information on your navigation in this site) with the main objective is to improve your experience in the website. You can find further information on the cookies we use, their purpose and other information of interest in the following link: http://www.whatarecookies.com/.

I have a comment/suggestion regarding your product/service.

For each product there is a section of “Reviews”. You may post your comment/suggestion there for that specific Product. We will encourage your Feedback, since they are highly valuable for us.

How can I receive updates on promotions and sales?

You can sign up for our newsletter and/or register with us on the website to keep up-to-date on all our promotions, sales and special offers. Alternately, you can continue to visit our website regularly to stay updated with us.

I forgot my account username/password. What should I do?

Our Customer Support Team will be happy to assist you in retrieving your account information. Please contact us via telephone or email to receive help on retrieving your account details.